At West Pines Behavioral Hospital, located in Westminster, Colorado, we provide compassionate, high-quality behavioral healthcare services. We understand that you may have questions about our policies and procedures. Below, you will find answers to some of the most frequently asked questions regarding visitation, medical records, and patient cellphone use.
What Is the Visitation Policy at West Pines Behavioral Hospital?
We recognize that the support of family and friends is an essential part of the healing process. However, for patients to gain the maximum benefits from hospitalization, visitation is only allowed during specified time frames. Patients will be notified of the visitation hours for their unit upon admission.
Visiting hours may be further restricted by the patient’s physician and are subject to change based on our community’s needs. Individual visits should not exceed one hour and should not interfere with scheduled therapies, unless a therapy session is set up for family involvement. Children age 12 and older may visit, but they must be accompanied by an adult. Special visiting times may be arranged with the patient’s therapist to accommodate individual schedules. Patients also have the right to refuse visitors, and they can do so by notifying our staff.
To promote a respectful and positive experience for everyone, we’ve outlined the following visitation etiquette:
- Arrive 15 minutes prior to visitation for check-in.
- Only guests who are listed on the patient’s visitor/phone consent list may visit.
- Children younger than age 12 cannot visit in person, but they may maintain contact through phone calls.
- Personal electronic devices, such as cellphones and smartwatches, are not allowed during visits, as they may compromise patient privacy and well-being. Visitors should leave these items in their vehicles.
- Patients can have no more than three visitors at a time in the visitation area. Families may need to stagger visits to comply with this limit.
- Outside food and beverages are not permitted. We provide balanced meals and snacks for each patient.
- Visitors should only bring essential items with them.
How Can I Request My Medical Records?
Requesting medical records from West Pines Behavioral Hospital is a quick and easy process:
- Print, fill out, and sign the authorization form here.
- Submit the completed form using one of these options:
- Fax: (303) 963-9094
- Email: Nicole.Weidenhamer@westpinesbh.com
- Mail: West Pines Behavioral Hospital, Attn: Health Information Management, 11455 Huron St., Westminster, CO 80234
- In-person drop-off: 11455 Huron St., Westminster, CO 80234
How Much Does It Cost To Obtain a Copy of My Medical Records?
There are no fees to obtain medical records from West Pines Behavioral Hospital.
Can Patients Use Cellphones During Their Stay?
Patients are permitted to use their personal cellphones during designated “tech time,” which occurs three times per day, per the unit schedule. Our cellphone usage procedures include:
- Agreement: Patients must sign a cellphone agreement before using their phones. Copies are available at the nursing station. Once signed, our nursing staff will make sure that the document is appropriately recorded.
- Identification: Patient phones must be labeled with a patient sticker for easy identification.
- Camera disablement: All phone cameras (front and back) must be covered with black electrical tape.
- Storage: When not in use, phones will be securely stored in the charging safe.
Our staff is responsible for:
- Distributing and collecting phones at the beginning and end of each tech time
- Supervising phone usage in the group room during tech time
If you have additional questions, please contact our hospital in Westminster, Colorado. An admissions specialist is available 24/7 to take your call.